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    FAQ

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    How long does shipping take?

    Orders are typically delivered within 8–12 business days depending on your location and carrier processing times. Once your order ships, you will receive a confirmation email with tracking information

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    What payment methods do you accept?

    We accept major secure payment methods, including:


    • Visa

    • Mastercard

    • American Express

    • PayPal

    • Apple Pay

    • Google Pay

    Available payment options may vary depending on your location.

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    Is payment on your website secure?

    Yes. All payments made on IT-Sneaks are processed through secure encrypted payment gateways to ensure your personal and financial information remains protected.

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    Do you offer free returns and exchanges?

    Yes, we offer free returns and exchanges for eligible items. If you are not fully satisfied with your order, please contact us and our support team will help you with the return or exchange process.

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    How can I contact customer support?

    You can reach our customer support team through the following methods:

    Business Address:

    14 Rue de l'Hôtel Dieu, 60440 Nanteuil-le-Haudouin, France

    Contact form